Terms & Conditions

CUSTOMER SERVICE FOR PERSONS WHO HAVE HEARING OR SPEECH DISABILITIES

In accordance with The Americans with Disabilities Act (ADA) and applicable state and local laws, Bank Forward, Insure Forward and/or Tax Forward accept third party Telecommunications Relay Service (“TRS” or “relay”) calls toll-free at 800-450-3115 and will use relay services to call you.

CONSUMER FEEDBACK OR CONCERNS

We always strive to make your experience better and welcome your feedback and concerns. Please contact us using one of the methods below.

  • Online: Email us at Contact Us. Please note that any message sent using this feature is transmitted via normal email, and is not encrypted. Please do not include any confidential information, such as account numbers or details, social security numbers or any other information you want kept confidential.
  • Toll Free: TF 877-689-1783 or TF 800-450-3115
  • Mail: Bank Forward Administration Office, PO Box 7070, Fargo ND 58106
  • Your Local Branch or Office: Stop into any location to discuss questions or concerns with a Bank Forward employee.

Important information about procedures for opening a new account

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

PERSONAL ONLINE BANKING AGREEMENTS

The following agreements govern your use of Personal Online Banking services offered by Bank Forward, and guide you through the use of our Personal Online Banking, bill payment services, mobile banking services, mobile deposit, and e-statements. If you have a question regarding any of our online services, you may refer to the agreement or call your local Bank Forward Branch.

Personal Online Banking Agreements

EFT DISCLOSURE

Our Electronic Fund Transfer Disclosure outlines liability in the event of unauthorized transfers on your account, error resolution and preauthorized payments on Bank Forward consumer checking, savings, money market, or other consumer asset account using any of the electronic fund transfer services described in the disclosure.

EFT Disclosure

ABOUT THIRD PARTY LINKS ON OUR SITE

Bank Forward offers links to other third party websites that may be of interest to our website visitors. We do not make any representations concerning the linked sites contents or availability. The links provided in our website are provided solely for your convenience and may assist you in locating other useful information on the Internet. When you click on these links you will leave the Bank Forward website and will be redirected to another site. These sites are not under the control of Bank Forward. Bank Forward is not responsible for the content of linked third party websites. We are not an agent for these third parties nor do we endorse or guarantee their products. We make no representation or warranty regarding the accuracy of the information contained in the linked sites. We suggest that you always verify the information obtained from linked websites before acting upon this information. Also, please be aware that the security and privacy policies on these sites may be different from Bank Forward policies, so please read third party privacy and security policies closely. If you have any questions or concerns about the products and services offered on linked third party websites, please contact the third party directly.