Bank Forward News

Monday February 10 2020

Bill Brown Award Winners Announced

BankForward is pleased to announce that Heidi Gustafson and Amy Otterson have been named recipients of the 2019 Bill Brown Award, Bank Forward’s highest honor for outstanding service.

The Bill Brown Award is a reflection of the legacy its namesake Bill Brown left on the Bank Forward organization. Bill spent his entire life a part of Bank Forward and always focused on service; service to his customers, employees, and community. To be nominated for the Bill Brown Award, an employee must deliver a high standard of customer service or service support, go above and beyond the call of duty to take care of the customer and build relationships, and/or do something that demonstrates leadership, teamwork or dedication to their community or the Bank Forward organization.

Amy Otterson serves as VP/Human Resource Director in Fargo and has been with Bank Forward since 2015. Amy’s peers had this to say about her per their nominations: Amy Otterson has elevated the HR department to new levels since she joined our team! She ensures that her team of professionals are approachable and there to support both the employees and the company. She exemplifies the Bill Brown spirit in many ways. In her time here as Human Resources Director, she has elevated the HR team to a new level focusing on efficiencies, teamwork, and positive mojo. She always displays a positive and fun attitude, creativity, and objective feedback and recommendations. She is a pleasure to work with and a true “Bill Brown” team player!

Heidi Gustafson serves as AVP/Loan Technician II in Walker and has been with Bank Forward since 2014. Per nominations received, Heidi’s peers had this to say about her: Always upbeat and kind with a smile for customers and coworkers alike, Heidi wears many hats at the branch level and helps out globally and does it with a smile. She always goes above and beyond her job title. She always has a smile on her face, and it seems whoever is talking about her has a smile on their face when they think of her too! Every time I hear her name, the person speaking is giving her a compliment! Hard working, with a strong love for Forward Foundation and the children it helps, she was a HUGE part of the success of the Foundation Auction this year and has always been gracious and customer serviced focused when I have needed her help. Her positive attitude and work ethic are extraordinary! She provides a great experience to all of the clients she works with. Her clients are quick to sing her praises to anyone that will listen. In addition, she is the first person to volunteer to help with any event the bank holds from Forward Fest to the Forward Foundation online auction. She is well-deserving of this high standard award. She fits the Bill Brown Award to a Tee!

“Amy and Heidi exemplify the Bill Brown way in being an example of excellence in character and service to their customers, coworkers and community,” Bank Forward’s President Tom Watson says. “We are truly grateful to have them a part of our Forward family.”

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