Tips to Avoid "Vishing" Scams


Lately, numerous individuals in our region have reported receiving telephone calls in which a recording, supposedly from an area bank, states that there was an issue with that person's debit card and instructs them to “Press 1 to continue.”


Neither the customers, nor the employees “pressed 1” to take the call any further and no one that was contacted had an account with bank named in the recording. The bank is aware of the phishing scam and has confirmed some clients and non-clients have been the target of "Vishing."


“Vishing” employs text messages, voicemail, phone recordings, and email to persuade customers to dial a telephone or respond to a telephone call and provide confidential personal or financial information including bank account, credit and debit card numbers, and ATM PINs. The bank is currently working to shut down the vishing attack and to determine the extent to which its clients may have been affected.


Here are a few tips to help keep your account information safe:

  • Do not respond to any suspicious looking email, automated calls or text messages. A bank never asks for client information through an automated voice response system or text messages.
  • Never provide personal information in response to an unsolicited request, whether it is over the phone or internet.
  • Never provide your password over the phone or in response to an internet request.
  • Contact your bank right away if you question being contacted by an unsolicited request.


For more information on avoiding fraud, check out our Fraud Prevention Tips.

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Guest Tuesday, 13 October 2015


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