Mobile banking offers many benefits – convenience, 24 hour access, the ability to check your balances, make transfers between accounts, and even make loan payments. It is a secure system, however, as with any electronic devices; there are risks and steps you can take to protect you and your financial information.
Bank Forward offers mobile banking services via text or short messaging service (SMS), mobile Web browser, or client downloadable applications. These three options allow you to take advantage of our services – no matter what type of phone you have.
SMS communications involve text messages sent between customers and Bank Forward. Customers with registered phones can request text alerts or inquire on balances and recent transactions. We will only accept instructions on phones that are registered with us. If your phone is lost or stolen, someone could access your text message history – however your accounts are identified by an account type like “Free Checking” or a ‘nickname’ that you have chosen; your account numbers are not disclosed.
Mobile Web, like online banking, uses an Internet browser to give customers access to Bank Forward’s Mobile Banking site. From the mobile banking site, you can inquire on balances and transactions, transfer funds between accounts, and make loan payments. As such, mobile browsers are susceptible to the same kind of security risks (viruses, malware, phishing scams and spoofed websites) as their home or office computer counterparts. To protect your banking information, always log off before you close your web browser.
Client Downloadable Applications
Client applications (apps) are downloaded and installed on smart phones, including iPhone, Droid, and Blackberry phones, and link a customer directly with our Mobile Banking system. You may perform all of the same transactions that you can using the internet browser. As soon as the application is closed, your connection to the mobile banking system is terminated. Bank Forward’s mobile banking system does not store any information about your accounts or transactions on your phone, minimizing the risk if your phone is lost or stolen.
There are several steps you can take to protect your financial information, and other information, on your phone or smartphone.