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Online Banking Security Update!


We have good news – we’re making it easier for you to access your account online in Personal Online Banking, while continuing to protect you and your money with our powerful, multilayered security system.


Here’s how our powerful security measures work:


  • The access process begins with you typing in your correct User ID and Password.
  • Then we check the device you are using – whether it’s your computer, mobile device or tablet. If we don’t recognize the device, we may ask you to complete a Security Challenge to ensure your identity.
  • We also check geographic indicators.  If you’re trying to log in from a new location, we may ask additional questions.


We want you to know your account is safe with us. If you have any questions about the security we use for our online services, feel free to contact your local Bank Forward branch.


A new message will show on the online password page:


You can now easily and reliably verify this site’s identity and security by looking for the green website address bar above.  The new Extended Validation (EV) certificate triggers web browsers to display a green address bar and our site provider’s name (FiServ, Inc.)


Beginning June 9, 2014:


We’re removing the step of displaying an image and pass phrase while still guarding you on every level.


Access to Business Online Banking will continue to use a token and a PIN.  All users are given a token which creates a one-time use password.  Each time a user signs on to online banking they have to enter the password from the token, followed by their personally selected PIN.  The token and system will each return a four digit verification code that must match each other.  This helps the customer know they have reached their authentic online banking website.  Our original Mobile banking system, Mobility, allows for the customer to use a specially designed mobile browser system to access online banking.  Through this system the customer is prompted with the image and passphrase when logging in.  Those customers using the Touchbanking application may get a challenge question as well as seeing the image and passphrase when logging in.


If you have questions, please contact your local Bank Forward operations department.  

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Guest Thursday May 05, 2016