Digital Banking

First-Time Login

Watch this video or follow the instructions below when accessing Bank Forward’s Digital Banking for the first time.

#1 VISIT WWW.BANKFORWARD.COM

In the Bank Forward website’s Digital Banking Login box, enter your current Login ID and password and select Login. If you are unable to get past this screen, please select Forgot Password?

#2 SELECT SECURE ACCESS CODE DELIVERY

In order to authenticate your identity, you will be presented with options to receive a Secure Access Code. Select your preferred option and the six-digit code will be delivered to you using the option you selected. Please note this code is only active for a limited time.

If you are unable to identify the options presented and cannot successfully receive your Secure Access Code, please contact our Bank Forward Customer Support team at 877.689.1783 to assist you with your first-time login.

#3 ENTER SECURE ACCESS CODE

Once you receive the six-digit Secure Access Code, enter it in the provided field and click Submit to continue.

#4 CREATE NEW PASSWORD

Enter a new password. Passwords are case-sensitive and must be:

• Between 8 - 25 characters
• Contain at least one number
• Contain one lower case character
• Contain one upper case character
• Contain one special character

#5 ACCEPT TERMS & CONDITIONS

Review the Bank Forward terms and conditions, scroll down to the bottom of the page and click I Accept to continue.

#6 DEVICE REGISTRATION

You will be presented with the option to register the device you are using. If you register your device you will not be required to use a Secure Access Code when using this device in the future to login. Select Register Device or Do Not Register Device to continue.

Please note: When accessing Digital Banking from a new device for the first time, you will be required to enter a Secure Access Code. You will have the opportunity to register the device once you’ve submitted the Secure Access Code.

You have completed the first-time login process! Be sure to verify all of your account, Bill Pay, and transfer information. Also, check out our new Alerts and set up the ones that work best for you.

Terms and conditions may apply. Data charges may apply. Check with your mobile phone carrier for details. Transaction limits may apply.

Mobile Apps

Stay connected and on top of your finances anywhere and anytime with the Bank Forward mobile app!

Apple® Devices

Ensure you have the latest version of our mobile app, open the App Store on your device and searching for Bank Forward. If you have automatic updates turned on for your apps, you should receive the update automatically (learn how to turn on auto-updates for iPhones). Click here to go directly to the Apple Bank Forward mobile app.

Android™ Devices

Bank Forward mobile app users will need to delete the old Bank Forward app and then visit the Google Play Store to download the new app by searching for Bank Forward. Click here to go directly to the Google Play Bank Forward mobile app.

Terms and conditions may apply. Data charges may apply. Check with your mobile phone carrier for details. Transaction limits may apply.

Card Control

Our Card Control app gives you the power to monitor and manage your Bank Forward debit cards. With Card Control you have peace of mind knowing you can:

• Get real-time notifications when your card is used
• Easily lock and unlock your card when needed
• Restrict transactions
• Set security preferences and spending limits

Click here to learn more about Card Control.

The mobile app is a free service to Bank Forward’s debit card holders. Standard charges from your cell phone provider may apply for text messaging or Mobile Web access.

Videos & User Guides

Make and manage payments, transfer funds between accounts, check balances and transaction histories, view check images and so much more! Our user guides and video tutorials walk you through the many features of Digital Banking.

User Guides

Click here for the Personal Digital Banking User Guide.

Click here for the Business Digital Banking User Guide.

Intuit Conversion Instructions

The following documents details the process of modifying your QuickBooks and Quicken setting to ensure a smooth transition of your data to Bank Forward’s Digital Banking. (When the new system is up and running, it may take a few days for our digital banking platform and QuickBooks to sync.)

• Mint (Mint.com)
• QuickBooks for Mac (Web Connect)
• QuickBooks for Windows (Web Connect)
• QuickBooks Online (Online)
• Quicken for Mac (Web Connect)
• Quicken for Mac (Web Express Connect)
• Quicken for Windows (Web Connect)
• Quicken for Windows (Web Express Connect)

Personal Banking Video Tutorials

Mobile Banking Video Tutorials

Personal Financial Management Video Tutorials

Bill Pay Video Tutorials

Security Video Tutorials

If you have more questions, check out Digital Banking Frequently Asked Questions, call your local branch, or call 877.689.1783.

System Requirements

For a secure and optimal digital banking experience we recommend the following guidelines. Using hardware, software, and browsers that are not listed as supported may limit certain functionality, resulting a degraded experience, and we may be unable to assist you.

DESKTOP REQUIREMENTS*

Use a computer that has:

• Microsoft Windows 10 or later or Mac OS X 10.10 or later operating systems
• Available browser updates applied for improved security that provide anti-virus and spyware protection
• An internet connection with a minimum of 1 Mbps download speed
• 1280+ pixel width monitor resolution is recommended.

DESKTOP BROWSER REQUIREMENTS**

Browser support is subject to change without notice. We encourage users to configure browsers for automatic updates. Using the latest version of a browser allows for a more secure, faster, and overall better Digital Banking experience. Any browsers not listed below should be considered unsupported:

• Google Chrome on Windows and Mac OSX (Recommended)
• Mozilla Firefox on Windows and Mac OSX
• Microsoft Edge on Windows
• Apple Safari on Mac OSX

Please Note: For the best experience on your mobile device, use the Bank Forward mobile app instead of a mobile browser.

PDF READER REQUIREMENTS

Our digital system recommends the most recent version of Adobe Reader available for desktop and mobile devices. If customers prefer to use a third-party PDF application, we cannot guarantee documents will appear as intended.

MOBILE DEVICE REQUIREMENTS

Proper operating systems, connection types, and camera resolutions that are compatible with the Bank Forward mobile app are important to an optimal Digital Banking experience on your mobile device. Digital Banking supports the following mobile devices with native mobile applications:

• Android 8.x and later
• Apple iOS 16.x
• Apple iOS 15.x
• Apple iOS 14.x

Download the app from the Apple Store (for iOS devices) or Google Play (for Android devices).

Please Note: A valid email address and telephone number are required and our app works best when the GPS or native mapping app (also called Locations Services) is enabled to support branch/ATM location functionality.

Customers on unsupported operating systems may still access digital banking through the mobile browser. The mobile browser does not offer native app features such as Mobile Check Deposit.

A Wi-Fi, 4G LTE or 5G connection is required when using Digital Banking. Offline support is not available when not connected to the intranet.

To deposit checks with Mobile Remote Deposit Capture, a customer must have a mobile device with a rear-facing camera with a resolution of at least 5 megapixels.

BIOMETRIC REQUIREMENTS†

Customers can use Fingerprint Login, Touch ID, or Face ID to login to the Bank Forward mobile app. Fingerprint Login is a free feature currently only available for login authentication on eligible Android devices. To use this feature, customers must meet the following operating system, hardware, and release requirements:

• Samsung Galaxy S7 or later
• Google Nexus 7 or later
• Google Pixel first generation or later
• End-user registration with Fingerprint Login at the device level

Touch ID and Face ID are only available for login authentication on supported Apple iOS devices and requires end-user registration of the feature at the device level.

* Satellite connections often have difficulty supporting Hypertext Transfer Protocol Secure (HTTPS) applications. Since our system is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.

** Compatibility mode and document mode settings in browsers are not supported. If configured, an Unsupported Browser page appears when a customer attempts to login through a browser with one of these modes set.

† The Fingerprint Login feature is based on the fingerprint API introduced with Android 6.0 Marshmallow. Some Samsung and Nexus phones do not support Android’s API, even though they include the hardware on the phone. These devices are not supported by our Fingerprint Login feature.

Security Tips

Digital Banking gives us the freedom to manage our financial accounts virtually anywhere, using our computer or mobile device. Bank Forward is dedicated to making your Digital Banking experience fast, easy, and secure. There are also steps you can take to combat cybercriminals.

Secure Access Codes

One of Bank Forward’s Digital Banking platform’s most important security features is our login security protocols and a randomly generated six-digit Secure Access Code instead of security questions.

A Secure Access Code is sent to you the first time you use a new device to log into our digital banking platform. This feature allows the system to configure that specific device to your digital banking profile. This is a form of two-factor authentication.

Two-factor authentication requires two different types of certification to prove your identity. The most common form of two-factor authentication is with “something you have” and “something you know.” Think of two-factor authentication as it relates to your Bank Forward debit card. In order to withdraw cash from an ATM, you need to have your card and you have to know your PIN number. You won’t get any cash if you only have one of the two. You have to have both.

Bank Forward Digital Banking requires two-factor authentication for “unregistered devices/browsers.” This means devices and browsers you haven’t used to log into your account before will require a second form of authentication after you enter your Login ID to prove your identity and give you the option to register the new device/browser. The second-factor authentication used here is the 6-digit code sent to you via SMS/text, email, or voice call. All of these are the “something you have” to complete the second half of the two-factor authentication process in addition to “something you know,” your Login ID.

Your information must be kept up to date to ensure your identity can be confirmed when needed. To make changes to your contact information, please contact your local branch.

Online Security Measures

You can also take steps to keep your information safe online and while you use Digital Banking. Follow these tips for online security:

• Use a strong password, preferably a long passphrase, which you ONLY use for your Bank Forward account and do not use a password that can be easily guessed. Using a unique, long (16+ character) passphrase is one of the most effective ways to protect your user accounts.
• Use dedicated computers and mobile devices to access Digital Banking.
• Do not store your login credentials in easily accessible document - use a password-protected document.
• Enable and know how to use features such as Find my Phone and Find my Device
• Ensure that basic PC security measures are taken, such as updating the operating system, browser, and third-party applications in a reasonable time frame, and ensure that Antivirus, Anti-Malware and personal firewalls are all installed and up to date.
• Avoid connecting to unknown wireless networks. These networks could be rogue access points that capture information passed between your device and a legitimate server.
• Reset or wipe devices before they are sold or traded.
• Avoid links or software downloads from unknown sources.

Secure Your Mobile Device

While following the above online security tips, you should also keep your mobile device secure. Here are some easy tips:

• Use a pin lock or screen lock on your mobile device, and stay away from easy pins like 123456
• Do not store your login credentials as a contact on your phone – use a password wallet instead, and on your PC, use a password-protected document.
• Keep smart phone operating system and mobile apps up to date.

Terms and conditions may apply. Data charges may apply. Check with your mobile phone carrier for details. Transaction limits may apply.

Frequently Asked Questions

You have questions and we have answers. Below are answers to some frequently asked questions. You can also click here for Digital Banking user guides and training videos.

Do I need to use a specific browser for Digital Banking?

For the best user experience, ensure your browser is up-to-date and utilize Google Chrome, Firefox, Microsoft Edge, or Safari to access digital banking. Microsoft Internet Explorer 11 or earlier and Microsoft Windows XP are not supported.

What do I need to enroll in Digital Banking?

You will need your Social Security Number or Tax ID number, email address, and one of your account numbers.

How do I login for the first time?

It’s easy! Watch the first-time login video or follow the first-time login steps.

How do I reset my password?

You can change your password in Digital Banking menu under Settings choose Change Security Info or click Forgot Password on the Digital Banking login page and follow the prompts to create a new password.

Who do I report Digital Banking issues to?

You can contact any of our branches or call 877.689.1783.

Why did I get locked out of Digital Banking?

For your security, access may become locked for things such as incorrect login attempts, entering incorrect security access code. If you get locked out, please contact your local branch or call 877.689.1783 for assistance.

How do I update my contact information?

Contact any of our branches to update your information such as address, phone number, and email address.

How do I turn Touch ID on my mobile device?

Log into your mobile app and in the menu under Settings choose Change Security Info. You will be able to enable Touch ID there.

Can I use Digital Banking to setup alerts to notify me about account activity?

Yes, you may select to receive email and mobile text alerts for your accounts by choosing Manage Alters in the menu under Settings.

I received an alert that my password changed, but I didn’t change it. What do I do?

Contact your branch or call 877.689.1783 immediately to report the alert.

What do I need to write on my check to have it accepted in mobile check deposit?

Endorse the check with your signature and write “For Bank Forward Mobile Deposit Only”. Watch this video on mobile deposit.

What is the daily limit on depositing through mobile check deposit?

$5,000 a day.

When are funds available after I deposit a check with mobile check deposit?

Checks deposited before 4 p.m. CST will be available at midnight that day. Checks deposited after 4 p.m. will not be available until midnight the following day.

What should I do with my check after I enter it through mobile deposit capture?

We recommend keeping your check for 45 days to ensure that the check clears successfully.

How do I enroll in E-statements?

Log into on Digital Banking and choose E-statement Enrollment under Services in the menu. Make sure you have Adobe Acrobat Reader.

Can I make multiple payment at once in bill pay?

Yes, in the payment center, you can pay as many bills as you need in one session.

Terms and conditions may apply. Data charges may apply. Check with your mobile phone carrier for details. Transaction limits may apply.