Online & Mobile Banking

Online Banking

Online banking allows you to manage your finances, simply and securely, from almost anywhere. You can check your balances, transfer funds between accounts and even pay bills online. If you have a Bank Forward account, get started now and enroll for free online banking.

Online Banking can help you:

  • Make transfers between your accounts, 24 hours a day, 7 days a week.
  • Make loan payments.
  • Retrieve an image of a check or deposit.
  • Download your information into Quicken or QuickBooks for fast, easy reconciliation.
  • Make a stop payment at your convenience, 24 hours a day, 7 day a week. No lost or misplaced statements.
  • Twelve months of archived statements are available online.
  • Save time writing checks by paying your bills online.
  • View Demo.
  • Save money on gas, postage and check blanks with free online bill pay.

Safe and Secure

Secure, 128-bit encryption, passwords and multifactor authentication make banking online safe.

Contact Us

If you have any questions about our personal online banking services, please contact your local branch, or contact us by email.

Please note that any message sent using this feature is transmitted via normal email, and is not encrypted. Please do not include any confidential information, such as account numbers or details, social security numbers or any other information you want kept confidential.

Mobile Banking

Access your bank accounts via your mobile phone. Enrollment is easy. Simply log on to your Bank Forward online banking account.

Mobile Banking – Convenient, Secure and Free!*

Bank Forward is excited to introduce our newest way for you to stay connected and on top of your finances – our new Mobile Banking app!

Handle your banking business anywhere and anytime you have your phone. With our new app for Apple® iPhone or iPad and Android™ users, you will be able to check balances, transfer funds, pay bills, make deposits, and find the nearest Bank Forward location or surcharge-free Bank Forward or MoneyPass ATMs.

With Mobile Deposit service, you can deposit checks simply by using our app and the camera on your smartphone. Get your checks into your account quickly - no more special trips or waiting for mail delivery.

You can also use the browser on your phone or any internet device to access your online banking through our website www.bankforward.com.

“My son in Duluth says our mobile banking is the best, so user-friendly! On his phone, he can use a fingerprint** to access the app.” —Beth Wynn

*Carrier data and messaging rates may apply. Android is a trademark of Google Inc.

**Fingerprint recognition biometrics not available on all phones.

This video shows how the mobile banking app gives you ultimate freedom and flexibility.

Manage all of your finances anywhere, anytime with the Bank Forward app. This video shows how the Bank Forward app gives you ultimate freedom and flexibility.

E-Statements

GO GREEN!

Bank Forward now offers free E-Statements online - replacing your paper statements and / or notices. They contain exactly the same information as your paper statement, including your check images. You will also receive any notices that you currently receive in the mail, such as notices on your checking, savings, certificate or loan accounts, and you can view your documents for the past 12 months. You will be notified by email that your statements and notices are ready in your Online Banking account to be viewed, printed, downloaded or saved to your computer!

To receive E-Statements, you will need:

  • Bank Forward’s Online Banking; if you are not enrolled, click here to sign up.
  • Internet access that supports 128-bit encryption
  • A personal email address for the primary owner on the account
  • Adobe Acrobat Reader software to view your statements

It’s easy to sign up!

  • Log into your Bank Forward Online Banking account - select “User Options”
  • Confirm that we have the correct email address on your account. If we have no email address listed for the primary owner on the account, you may need to contact your local Bank Forward branch.
  • Scroll down to the “E-Statement Enrollment” section, and select the accounts you wish to receive paperless statements and notices.
  • View the disclosures, check to indicate that you have reviewed them and click on “Accept”.

You are all set to begin receiving E-Statements! If you change your mind, you may make changes to your E-Statement options at any time through your Online Banking account

Questions? Contact Us!

If you have any questions about our E-Statements, please contact your local branch, or contact us by email. Please note that any message sent using this feature is transmitted my normal email and is not encrypted. Please do not include any confidential information such as account numbers, social security numbers or any other information you want kept confidential.

You may access the Error Notice About Your Electronic Transfer, your Billing Rights Summary or the disclosure on How Finance Charges are Computed. These notices were previously included on the reverse side of your statement. You may also access the E-Statement Terms of Use to review the specific information on our E-Statement service.

Bill Pay

Pay Your Bills Online with Free Online Bill Pay

Save time by writing fewer checks and save money without paying for postage or check blanks. With our free bill pay service, you can make one-time, recurring or future-dated payments for businesses or individuals with a US mailing address. Our online Bill Pay includes eBill services to help you view, pay, and track bills online.

Read how it works and how to set up payments.

Online Demo

Take a test drive on our free Online Bill Pay site.

To Enroll

It’s easy! Simply log on to your online banking account. At the bottom of the page, you’ll see the signup for online bill pay. New to online banking? Just add online bill pay enrollment when you sign up.

Pay Bills anywhere, anytime with the Mobile Banking App

This video shows how the mobile banking app gives you ultimate freedom and flexibility.

Manage all of your finances anywhere, anytime with the Bank Forward app. This video shows how the Bank Forward app gives you ultimate freedom and flexibility.

Contact Us

If you have any questions about our personal internet banking services, please contact your local branch, or contact us by email. Please note that any message sent using this feature is transmitted via normal email, and is not encrypted. Please do not include any confidential information, such as account number or details, social security numbers or any other information you want to keep confidential.

Systems Requirements

Personal Online Banking Compatible Browsers

  • Apple Safari 6+ (Mac OS only)
  • Google Chrome (current version)
  • Internet Explorer 11
  • Internet Explorer 10
  • Internet Explorer 9
  • Microsoft Edge
  • Mozilla Firefox (current version)

Compatible Operating Systems

  • Windows 10
  • Windows 8
  • Windows 7
  • Mac OS 10.7 & Above

Frequently Asked Questions

Important changes to Personal Online Banking

Feb. 15, 2017

On February 15, 2017, our Personal Online Banking system was updated providing users with a more intuitive online banking experience. The new responsive design allows users to have the same experience across multiple devices, including tablets and smart phones. Features include the ability to customize which accounts are available on the home page as well as view the most recent transactions from the home page. All the functionality you are used to such as adding and managing internal transactions, paying bills, viewing statements, and managing alerts continue to be available and are easy to use. We recommend that users utilize one of the following web browsers: Internet Explorer 10 or 11, Chrome (current version), Firefox (current version), Safari version 7.0+, or Safari for iOS version 7.0+.

Learn more at Update to Your Personal Banking.

FAQs

Download a PDF here.

What is my Username? Where do I enter my AccessID?

Your Username and AccessID are the same. The terminology changed from AccessID to Username to be consistent with what is used in the tech industry. Your Username and password should be entered in the Online Banking Login box on our homepage,

Can I view the checks in my deposits?

Yes, you can! Click on the deposit you wish to view and you will see the image of the deposit ticket. Select View Entire Deposit in the bottom right corner to populate a list of available items to view. If there are multiple checks, select the item you wish to view and click on the green arrow.

What if I do not know the answer to the challenge question?

If you are unable to answer the question to proceed to your account, return to the homepage of our website and log in again. The system should give you a different challenge question. Once you are logged in, click on Profile in the upper right corner to view your answers or change them. If you are unable to answer the questions, please contact your local branch or 1-877-689-1783 for assistance.

When I export All Transactions, I get transactions dating back to 2013. How do I prevent this from happening again?

Utilize other date range options such as Current Statement, Previous Statement, or Since Last Download. If you only need to export transactions from a specific date range, choose Custom Date Range and choose the dates. Choosing All Transactions to export gives you all transactions which could date back to 2013.

When I print my transactions, I get more pages than I need.

f you need transactions from a specific range of dates, choose the dates needed on the right side under Search Transactions, select Switch to Range, then choose your Start Date and End Date. The options of Current Statement and Previous Statement are not available when printing transactions. Another option is to choose File from the menu bar, Print Preview; this will allow you to see what transactions show on a particular page. Then you may choose the pages you want to print.

Where do I go to view an image of a check?

Click on the account that the check is drawn on. On the transactions page of the account, select the Categorize menu option. Next, click on the Go to Advance Search link. This will populate an area where you can enter in the check number or a range of check numbers. Select View Transactions and the check number will show up below in a hyperlink. Click on the hyperlink to view the image of the check.

Where do I find my E-Statements?

In the account you wish to view, select Documents in the menu, and then choose Checking e-statement as the document type and submit. A list of all available statements will appear for you to open.

We’re happy to help you.

Please contact your local branch or 1-877-689-1783 for assistance during regular business hours.