Hi, I am Jessica Haugen and I have been with Bank Forward for 6 years and have been the electronic banking coordinator for four years. With my job, I get to do a lot of different things from helping customers to solve online banking issues to helping our business customers with other conveniences such as direct deposit and merchant capture and I love every minute of it!
The part I enjoy most about my job is that I get to talk to customers from every location. In the morning, I could be talking to a customer in one of our farming communities in North Dakota and by the afternoon, I’m talking to our customers in the beautiful lakes country of Minnesota. I know what the weather is like in both states!